COVID-19 Information

COVID-19 Information

Updates on COVID-19 and Business Relief Programs

At First Citrus Bank, the health and safety of our clients, associates and community is our priority. For this reason, we encourage our clients to bank as safely as possible. Our drive-thru locations remain open to serve your banking needs. Our lobbies are open by appointment at this time. Lobby guidelines include mandatory face masks, hand sanitizing and social distancing. Below are some enhanced safety measures in place at each First Citrus Bank branch:

  • Hand sanitizer located on teller stations and throughout our lobbies
  • All clients and FCB associates required to wear masks while inside
  • Monitoring our branch lobbies to ensure social distance is being practiced
  • Enhanced cleaning of common areas
  • Reduced lobby seating and other furniture
  • Sneeze guards at every teller station
  • Frequent hand washing

As a reminder, First Citrus Bank has many tools to help you continue to bank while practicing social distancing.

Online Banking
Mobile Banking
Drive-Thrus
Presto! ATMS
Debit Card
Digital Wallet - Tap to Pay with Apple, Samsung or Google Pay

Latest Updates

Payroll Protection Program Cares Act - April 2, 2020

This week, the President signed into law the Coronavirus Aid, Relief and Economic Security Act (CARES Act). Among other provisions, the CARES Act created the Paycheck Protection Program (PPP) specifically for small businesses and non-profits. Under the PPP, eligible borrowers can access government backed, potentially forgivable loans through SBA approved banks and lenders, to maintain payroll, retain employees, and stay current on lease and utility payments. 

First Citrus Bank is an SBA Preferred Lender and works directly with the Small Business Administration (SBA).

Updated Drive-Thru Hours Effective Monday, March 23rd - March 20, 2020

We are continuously staying updated on the latest COVID-19 news so we can make the best decisions for the safety and well-being of our associates and clients. Beginning on Monday, March 23, 2020 our drive-thrus will be open from Monday through Friday 9:00am to 4:00pm while continuing to limit lobby access for all branch locations to keep our clients and associates safe.

Keeping You Informed

In an effort to keep our clients updated with the latest information we have created a COVID-19 Client Resource Page. Please visit the page regularly for updates regarding our latest announcements and resources - https://bit.ly/FCBCOVIDClientResource

Staying Connected

You can count us to be here for you during this difficult time. We want you to have confidence that you can bank with us virtually anywhere, anytime using the First Citrus Bank mobile app where you can manage your account 24/7 – view account history, pay bills and deposit checks. You can also manage your account through online banking at www.firstcitrus.com

Staying Healthy

We recommend reviewing How to Prepare to help prevent the spread in our community.

Limited Branch Access Please Use Drive-Thru - March 17, 2020

We are committed to updating you regarding our response to this situation. While we enjoy seeing our clients in our branches given the evolving concerns around COVID-19 and in order to minimize health risks to our associates, clients and community, we are limiting lobby access for all branch locations and conducting business through our drive-throughs - which will remain open normal business hours. These changes will go into effect Wednesday, March 18, 2020. We will revisit full branch access on Monday, April 13, 2020, subject to public health conditions at that time.

Please don’t hesitate to call any of our bankers with any questions or needs we can help with.

Mobile and Online Banking

We encourage you to download the First Citrus Bank mobile app where you can manage your account 24/7 – view account history, pay bills and deposit checks. You can also manage your account through online banking at www.firstcitrus.com.

Presto! ATMs

Access to more than 1,200 ATMs 24/7 at all Publix locations. Click here to search for locations.

Caring for our community is at the center of everything we do.

If you’ve experienced a disruption in income as a result of COVID-19 and need assistance, please give us a call to discuss your situation and to learn how we might help.

We look forward to continuing to serve you and re-establishing full branch services once COVID-19 diminishes.

COVID-19 Preparedness Plan - March 16, 2020

First Citrus Bank is committed to the well-being of our associates, clients and community. In an effort to minimize the possible spread of the Novel Coronavirus (COVID-19), we are actively monitoring alerts from the Centers for Disease Control (CDC). We launched our COVID-19 preparedness plan earlier this week as part of our bank-wide business continuity efforts.

Currently, we expect to be open normal business hours with no disruption in service. In lieu of visiting our bank lobby’s in person, we encourage clients to utilize branch drive-through’s, mobile banking and online banking. If you have flu-like symptoms or have traveled internationally within the past 30 days we reluctantly request business be conducted via mobile banking, online banking, drive-through or by phone. We look forward to serving you and stand ready to assist.

The First Citrus Bank team is committed to taking the recommended precautionary measures to do our part to avoid the spread of COVID-19. Among these include installing stations with alcohol-based hand sanitizers at all branch locations and requiring sick associates to stay home. We proactively follow workplace cleanliness guidelines provided by the CDC.

COVID-19 is a respiratory illness with flu and pneumonia-like symptoms including fever, coughing, and difficulty breathing. Symptoms can appear two days to fourteen days after exposure. The current global outbreak has recently been declared a pandemic by World Health Organization (WHO). Up to date information can be found on the CDC website.

We recommend reviewing these Healthy Habits to help prevent the spread of sickness-causing germs.

Thank you for your cooperation and the opportunity to serve you.

If you have questions regarding one of these services or would like to obtain more details, please contact us at 813-926-2848 to speak with a Branch Manager today.