Resources & Tips
Signs of Fraud
- New accounts or credit cards you didn’t apply for
- Debits on your account you can’t explain
- Inaccurate information on your credit reports
- Missing bills or other mail, indicating your account information may have been stolen
- Receiving calls or letters from debt collectors for things you didn’t buy
- Never use your social security number as a username or password
- Change your password frequently, using a combination of upper and lowercase letters, numbers, and special characters when allowed
- Never use the same password on multiple sites
- Don’t write down or share your password with anyone
Protecting Your Mobile Device
- Password protect your phone. We recommend that you set your device to require a PIN or password to be unlocked. This is your first line of defense against unauthorized access to your device should it be lost or stolen.
- Delete old text messages. If you enroll in the SMS test messaging through Mobile Banking, delete old text messages that you no longer need. Although Mobile Banking text messages only include transaction information, leaving that old information in your device's inbox is an unnecessary risk.
- Avoid unsecured Wi-Fi networks. Many mobile devices are enabled to connect to Wi-Fi networks to access the internet, sometimes automatically. Be sure that the Wi-Fi feature of your device is turned off and that it is only turned on when accessing secure networks.
- Take advantage of security features. Most mobile devices offer data encryption and firewall features. Some devices offer a remote wipe feature which will give you the option to delete data from your phone should it be lost or stolen.
- Be wary of unsolicited text and email messages. Do not open unsolicited text or email messages sent to your mobile device from senders you do not recognize. These messages may contain malicious software designed to capture sensitive information. Similarly, only download applications from trusted sources.
- Use caution while charging mobile devices. Complimentary or fee based phone charging kiosks are growing in popularity. Fraudsters may use a compromised kiosk's connections cables to place malicious software or extract confidential data from mobile devices.
Identity Protection Tips
- Don’t share personal information online, such as your address, phone numbers, SSN, birth date, or birth place
- Store sensitive personal and financial documents in a secure location, and shred them prior to disposal
- Never carry around your Social Security card or share your number unless absolutely necessary
- Never carry unnecessary credit cards and cancel credit cards you don't use
- Promptly retrieve your mail or arrange a hold with USPS if you are unavailable for several days
- Delete all personal information on electronic devices prior to disposal
The safekeeping of customer information is a high priority at DFCU Financial. Our policy is to collect personal information when it is used to maintain customer security, when law may require it, or when it may be essential to provide normal customer service. While information is critical to providing quality service, we recognize that the trust of our customers is one of our most important assets to be protected at all times.
If you have questions regarding any of our services or would like to obtain more details: